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Please read this policy in carefully for
avoid any problem with us |
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Deliver late day : |
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o
Please
contact us or transshipper immediately
when the fishes don't arrive as the
normally time |
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D.O.A. Policy |
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If the fishes dead on arrival Please |
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o Don't open the bag |
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o Photo to us immediately with in the
day as you received the fishes. |
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o The replacement will ship to you on
the next order. |
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o Customer responsible to the new
shipping cost from Thailand and domestic
shipping cost |
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We can't guarantee (refund or
replacement) in case of |
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Open bag and photo for D.O.A. case. |
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Fish die
subsequent to the delivery of the fish |
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Reply mail for D.O.A. after the day you
receive the fish. |
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Fish that
are delivered, but are not immediately
opened, acclimated and released |
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Shipments
that are incorrectly delivered due to
incorrect information being provided on
the initial order |
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Fish die
from the result of a natural disaster
such as a hurricane, tornado, blizzard
where the delivery is delayed for one
day or more |
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Fish die
and dishonesty or fraud can be
established on the part of the customer |
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The fishes dead or ill after your take
care. |
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The fry don't similar as parent. Many
case that the fry have beautiful or less
beautiful than parent through we can
guarantee our fish can breed. The color
of fish , body and other is up to food,
water and take care. We confirm to ship
the best of fish from our farm with
color and characteristic in the
international style to you. We can't
guarantee the fry can like parent
100%that is up to the co-genetic of
parent , food, water and also your take
care. |
